At Stussy UK, we understand that you want your order delivered quickly and safely. Our team carefully prepares every order and works with trusted shipping partners to ensure your package arrives in excellent condition.

Order Processing

We process orders within 8–10 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Before dispatch, we inspect every item to ensure it meets our quality standards. Once your order passes inspection, we securely package it for shipment.

Estimated Delivery Times

Delivery times may vary depending on your location.

  • United Kingdom: 8–10 Business Days
  • International Orders: 8–15 Business Days

While we always aim to deliver within the estimated timeframe, occasional delays caused by customs, weather conditions, or courier services may occur.

Order Tracking

As soon as we dispatch your order, we will send a confirmation email with your tracking details. You can use the tracking number to monitor your shipment from dispatch to delivery.

Secure Packaging

We package every order with care to help protect your items during transit. Our goal is to ensure your purchase arrives in the same excellent condition in which it leaves our warehouse.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and selected shipping method. The total shipping cost will always appear before you complete your payment.

Address Accuracy

Please make sure you enter the correct shipping address and contact information when placing your order. Accurate details help us avoid shipping delays or delivery issues.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by your country’s customs authority. Customers are responsible for any applicable delivery charges.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery period, please contact our support team. We will work directly with the shipping carrier to investigate the shipment and keep you informed until the issue is resolved.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Include your order number and clear photos of the package and product. Our team will review your request and provide a suitable solution as quickly as possible.

Our Commitment to You

Your satisfaction is our priority. We strive to provide reliable shipping, secure packaging, and responsive customer support throughout your shopping experience. If you have any questions before or after placing an order, our team is always ready to help.

Contact Us

If you need assistance with your shipment or have any questions about our Shipping Policy, please contact us.

Email:
support@stuxsy.uk

Phone:
+44 20 7946 0123