At Stussy UK, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Include all original tags and packaging.

  • Be in its original condition.

  • Show no signs of damage caused after delivery.

We reserve the right to decline returns that do not meet these requirements.

Non-Returnable Items

We cannot accept returns for:

  • Final sale or clearance items.

  • Gift cards.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without their original packaging or tags.

How to Start a Return

To request a return, contact our customer support team with your order number and the reason for your return. After we review your request, we will provide return instructions.

Please do not send items back without receiving return authorization from our support team.

Refund Process

After we receive and inspect your returned item, we will notify you about the status of your refund.

If we approve your return, we will issue your refund to your original payment method. Depending on your bank or payment provider, the refund may take 5–10 business days to appear in your account.

Exchanges

If you receive the wrong item or a product with a manufacturing defect, please contact us as soon as possible. We will review your request and arrange a replacement whenever applicable.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless we shipped the wrong item or the product arrived damaged or defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions about our Refund & Returns Policy, our customer support team is here to help.

Email:
support@stuxsy.uk

Phone:
+44 20 7946 0123